Where are you located?
Can I talk to a real person?
What payment methods do you accept?
- Credit card: Visa, MasterCard, Discover, and American Express, - Platt Gift Card: up to five cards may be used per order, - Wire Transfer: contact us at 1-800-257-5288 or Live Chat (4a - 8p PST 7 Days a week).
Do you charge sales tax?
We charge sales tax where required by State law. If you are a tax-exempt customer, send a copy of your state issued exemption certificate to email@example.com, or contact us at 1-800-257-5288.
When will my credit card be charged?
Your credit card is charged at the time of the order.
How do I change my order?
Contact us at 1-800-257-5288, Live Chat (4a - 8p PST 7 Days a week), or Email Us.
When are orders shipped?
Orders placed before 3pm PST usually ship the same day.
Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Platt’s charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Do you ship outside the United States?
Yes, Platt ships to most countries. To place an order for international shipment, contact us at 1-800-257-5288, Live Chat (4a - 8p PST 7 Days a week), or Email Us.
What shipping carriers do you offer?
USPS, UPS, FedEx, and Truck/Air Freight. Note any special requests on the order using the special instructions during checkout.
How do I cancel an order?
Contact us at 1-800-257-5288, Live Chat (4a - 8p PST 7 days a week), or Email Us.
What does TBD mean?
We need to get more information about your order. We will contact you after your order is placed to finalize your order.
How do I return an Item?
How do I open an account?
How do I open a job account?
Click here to fill out the job account form.
Can I talk to a credit rep?
Yes, contact our credit department at 503-526-2326 or Email Us.
How do I access my account info?
Can I pay my account balance online?
Yes, if you have a credit account you can use our online bill pay.
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